Tiago Costa


Internet entrepreneur, kitesurfer and triathlete (Ironman Finisher). Founder of WayNext – digital agency and other companies. Blogging for myself, this is not the agency voice. Welcome!

Disruptions: Digital Era Redefining Etiquette – Great piece of content

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I just found this article shared on Facebook “Disruptions: Digital Era Redefining Etiquette” and it is very related to the one I wrote more than a year ago “Is this email productivity or just plain rudeness?

Let me highlight the message behind it, because if my post was only about email etiquette, this one goes a lot further:
– don’t send “thank you” or “ok” emails when they are adding zero value to the conversation;
– don’t ask for directions if you can them on Google Maps anything you can easily find on Google;
– don’t leave voice mails it will probably not be listened to anyway (I’ve turned my off several years ago because it took too much time – SMS FTW!);
– don’t send a text message when you need a loooong answer, because I won’t be typing that on my phone (more so, if you can just Google it).

Great quote here:
“In the age of the smartphone, there is no reason to ask once-acceptable questions: the weather forecast, a business phone number, a store’s hours. But some people still do. And when you answer them, they respond with a thank-you e-mail.”

And another something I also agree too:
“I have decreasing amounts of tolerance for unnecessary communication because it is a burden and a cost”

Why? Because we are all drowning in digital messages and we need everyone to be part of the solution.

Author: Tiago Costa

Internet entrepreneur, Ironman Finisher and kitesurfer. Founder of WayNext – web agency and other companies. Blogging for myself, this is not the agency voice.

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